1. Identify the smallest problem that requires a solution
2. Focus maximum energy on the simplest short-term solution
3. Never expand problems; shrink them
4. Clarify what you don't need
5. Keep everyone focused on current issues
6. Lower drama by speaking calmly but acting aggressively
7. Take charge, but stay open. An emergency is not the time for team meeting
"When failure is imminent, solve essential issues as quickly as possible. Let everything else go"
(Dan Rockwell)
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