1. Be transparent. Everyone know profits are down. They are waiting for you to name it
2. Create a "we"
3. Talk with people at the center of the storm. Ask them to:
- Explain the situation
- Define success
- Identify and describe behaviors that create forward movement
- Describe how committed they are to finding and implementing solutions
4. Begin with problems remain, remain focused on solutions
5. Commit to quickly making things better. The longer you wait the more difficult solutions become
6. Set expectations. Complete resolution takes time
7. Ask them to solve it, when appropriate. Stay available. Don't hover
(Dan Rockwell)
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