CARE ENOUGH TO CONFRONT

1. Confront ASAP

2.  Address the wrong action, not the person

3. Confront only what the person can change

4. Give the person the benefit of the doubt

5. Be specific

6. Avoid sarcasm

7. Avoid words like "always" and "never"

8. If appropriate, tell the person how you feel about what was done wrong

9. Give the person a game plan to fix the problem

10. Affirm him or her as a person and a friend

(John Maxwell)