- Never ask others to do what you, if challenged, would not be willing to do yourself
- Know your business - authority flows to the one who knows
- Lead by example
- Inspire others by encouraging them in times of difficulty or challenge
- Remind people of why they are working and striving
- Be firm and just in maintaining necessary order
- Show humanity, a basic empathy with people
- Above all, be there - at the right time and place
(Xenophon - Athenian soldier and author, 431-350 BC)
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