Thursday, 6 June 2013

12 TIMES TO SAY "I'M SORRY"

When you.....
  1. Are wrong
  2. Are rude
  3. Are defensive
  4. Are impatient
  5. Are negative
  6. Are hurtful
  7. Are sensitive
  8. Are forgetful
  9. Are confused or confusing
  10. Have neglected, ignored, or overlooked something important to one you love
  11. Have damaged or misused something that is not yours (even if it was an accident)
  12. Have not said "I'm sorry" as sincerely and quickly as the situation needed
(Dr. Steve Stephens)

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